Does the tour operate also during bad weather?
Yes, we also conduct the tour during rain. We look for shelter if there is any heavy rain. During a thunderstorm or any other situation that sets our customers at risk, the guide can stop the tour and offer to reschedule or a partial up to a full refund.
Will all customers receive medieval equipment?
No, only the guide is dressed according to the represented century. However, equipment will be shown and introduced.
What are the Safety rules during the tour?
We oblige and strictly follow the rules as per country/Prague regulations. The guides will be introducing safety requirements if they apply.
Are all guides officially licensed?
Yes, all our guides are registered tour guides. This includes also tax registration.
How long does the tour last?
Our tours have a duration of 90 minutes. Depending on the interactions and group size the tour can be -/+ 10 minutes.
How big are the groups?
We have no max cap for private tours. However, we can offer more guides and split the group if requested.
We have a max cap of 15 people for open tours. However, we usually keep it to 10 people.
The minimum number of people for open tours is 2 people.
Are dogs allowed?
Yes, they just need to be kept on the leash during the whole duration of the tour.
What is the recommended age for the tours?
We conduct the tour for any age as long as children are always accompanied by the parents/adults. The tour content can be a bit bloody and scary. However, we always adjust our language accordingly.
Do you have experience with big groups & school classes?
Yes, our guides enjoy engaging with students and are trained for big groups (adjusting the route, volume of the voice, interaction). We offer additional services at no additional costs (restaurant recommendations, currency exchange locations, further activities, etc).
Can you recommend accomodations?
Yes, we can recommend different hotels in different price categories. Through the years we have established great cooperation partners that offer a discount. We do not take any commission fee and offer the full discount to our guests.
Is there a way to get a sneak preview?
Of course. We can offer a free call via zoom any time prior to the booking. We can share video material to showcase our guides, route and answer any questions. This service is free of charge.